Requirements: English
Company: Ness Solution
Region: Gdask , Pomeranian Voivodeship
Business Technical Services Analyst Remote from Poland Full-time | B2B Fintech | International team | API-focused support About the Role As a Business Technical Services Analyst, youll play a key role in analyzing API-related issues, supporting secure environments (including certificates), and collaborating with development, product, and compliance teams across different time zones. This role blends technical investigation, client communication, and hands-on support ideal for someone who thrives at the intersection of business and technology. Youll work remotely from Poland, typically during UK business hours (9:0017:00 CET). Some projects may require collaboration with US-based teams in the 14:0022:00 CET window. What Youll Do Investigate and resolve technical issues reported by clients especially around API usage, data mismatches, and system integration Analyze API responses and assist in replicating integration issues using tools like Postman Support the deployment and lifecycle management of SSL/SSO certificates Collaborate daily with development, compliance, and support teams across Poland, the UK, and the US Document technical findings, solutions, and environment-specific configurations Contribute to internal initiatives such as release coordination, audits, and platform improvements What Were Looking For 12 years of experience in a technical analyst, implementation, or L2 support role Strong analytical and problem-solving mindset with attention to detail Experience working with REST APIs debugging, validating responses, or assisting with integration Familiarity with tools like Postman or similar (e.G. Swagger, Insomnia) Good communication skills and fluency in English (C1) for daily collaboration with international teams Understanding of basic incident workflows and client-facing support standards Availability to work standard UK business hours (9:0017:00 CET) (some roles may require US-aligned hours: 14:0022:00 CET) Nice to Have Experience in the financial services or payments industry (e.G. card issuing, banking APIs) Ability to work with SSL/SSO certificates, including renewal or integration support Basic scripting or programming skills (e.G. SQL, PL/SQL, Bash, .NET, C++) Understanding of incident and service management frameworks (e.G. ITIL, Jira Service Management) Experience documenting technical requirements or working with specs like Swagger/OpenAPI Familiarity with Linux/Unix environments and basic system/network troubleshooting Awareness of real-time platforms or on-call support dynamics What We Offer Work in a global fintech environment with real impact on clients operations. Opportunity to develop both technical and client-facing skills. Remote-first setup with flexible work-from-home model. Collaborative, experienced, and supportive team. Career growth opportunities and access to innovative tech. Ready to join a team where tech meets business? Apply now and lets connect!