Company: Human Value
Region: Lecco , Lombardy
With a global presence, a brand recognized for continuous innovation, a strong focus on sustainable resource management, and an inclusive work environment where cutting-edge technologies can be explored and implemented, our Client is one of the leading industrial players in its sector.
As part of building an international team, we are looking for a Global IT Infrastructure Engineer
The Role
The candidate will provide technical support and management of the company''s IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce.
Responsibilities
- Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.
- Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.
- Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).
- Create tools, scripts, and automation to improve IT service efficiency and reliability.
- Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms.
- Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
- Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
- Foster close collaboration with internal IT and external service providers.
- Lead and execute IT projects with a strong focus on detail and high-quality delivery.
- Use metrics to drive performance analysis and operational efficiency improvements.
- Provide technical leadership and mentorship to other IT team members.
Requirements
- BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.
- Proven years of experience providing end-user technical support and VIP / ''white glove'' level support to C-level executives.
- Multiple years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.
- Proficiency in managing Windows/ Linux servers, virtualization technologies (VMware, AHV, Hyper-V).
- Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.
- Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).
- Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP)
- Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).
- Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN)
- Must be available to provide after-hours support and be on-call when needed
- Direct experience operating IT services and infrastructure in a modern cloud-enabled environment.
- Participation in an after-hours on-call rotation with the IT Systems team is required.
- English Fluent
- Travel up to 25% may be required.
- Strong propensity to be driven by customer experience
- Strong team player who is able to work across multiple functions and time zones
- Builds relationships with key members of our user community and become a trusted resource with those user
- Problem solving and troubleshooting skills to identify root-cause of issues