Requirements: English
Company: Collezione Em
Region: Padova , Veneto
Where Luxury Meets True Hospitality
Collezione Em is a distinguished group of luxury hotels known for its exceptional hospitality. With properties in Florence, Venice, and Forte dei Marmi, the group combines authentic Italian ownership and family management with a deep respect for tradition and a focus on innovation.
The mission is clear: to deliver exceptional experiences through impeccable service and genuine care for every guest. With a focus on thoughtful details and a warm, welcoming atmosphere, Collezione EM has become a trusted name in luxury hospitality.
Position: SENIOR RESERVATION\BOOKING EXECUTIVE
Location: Hotel Violino dOro, Venice (Member of Leading Hotels of the World)
Job Description
A Reservation/Booking Executive plays a crucial role in ensuring a seamless booking experience for guests in the hospitality sector. With the right qualifications and skills, professionals in this role contribute to the success and reputation of their establishments. The Reservation/Booking Executive handles requests from guests, companies and travel agents via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue target.
Responsibilities
- Managing reservations and booking requests from customers.
- Ensuring accurate and timely reservation processing.
- Providing excellent customer service by addressing inquiries and resolving issues related to reservations.
- Handling incoming reservation requests via phone, email, or online platforms.
- Confirming reservations and sending confirmation details to customers.
- Coordinating with other departments to ensure the availability of rooms or services.
- Coordinating daily with Revenue and Fron Office team
- Creation of weekly, monthly Reports
- Managing cancellations and modifications to existing reservations.
Requirements and Skills
- Proven experience in a similar role within the hospitality industry preferred in 5-star hotels, we might consider 4 stars too.
- Proven knowledge in revenue hospitality systems
- Excellent communication and customer service skills.
- Attention to detail and the ability to work in a fast-paced environment.
- Proficiency in reservation management software and tools.
- Perfect knowledge in tools using Pms and revenue systems
- Knowledge in LQA booking and hotel requirement is preferred
- Fluent in Italian, English, and a third language (knowledge of additional languages will be considered a plus).
What We Offer:
- A contract and a competitive compensation package, both commensurate with experience and results achieved.
- A unique working environment, part of a collection of Italian-owned and family-managed hotels, where a sense of belonging and peoples value are central.
- A stimulating and authentic atmosphere in a prestigious setting that celebrates the tradition of Italian hospitality.
- A dynamic environment focused on professional growth.
- A Role with Impact: We offer you the opportunity to make a difference, not just to perform a task. Here, your contribution will truly matter in building something significant.
If you believe you have the qualities to contribute to the excellence of our service, please send us your updated CV.
Join us and help create unforgettable experiences for our guests!