Requirements: English
Company: International School of Luxembourg
Region: Luxembourg City , Luxembourg
IT Support Specialist- Vacancy: 2526-16
Number of vacancies: 1
Working conditions:
Full time - Definite duration contract - parental leave replacement.
40 days of Holidays per year, Lunch Allowance, Work/life balance: working hours from 8:00 to 16:30 Monday to Friday, no entitlement to child tuition.
Monthly Salary from ()* 3546.43
Monthly Salary to ()* 4651.1* commensurate with the experience and qualifications & within the limits of ISL''s current CBA
Brief description:
We are seeking a motivated and skilled IT Support Technician to assist our IT Support Department with day-to-day operations and basic support tasks. The technician will be responsible for providing first and second-line support and ensuring smooth operation of end-user devices. They must have a good understanding of the components of computer hardware and software, the ability to troubleshoot problems, and carry out repairs and replacements as necessary.
ISL is keen to attract applicants from diverse backgrounds, particularly those whose nationality, identity, gender or race is currently under-represented in international education.
ISL is committed to safeguarding and prioritising the wellbeing of children and young people and expects all staff to share this commitment.
Application deadline: 23 May 2025
To apply: Please submit your online application in English through ISL''s Careers webpage
To begin: 18th August 2025
To End: 31st October 2025
We offer:
An internationally diverse, globally conscious working & learning environment, where respect for people of all backgrounds forms the heart of our educational efforts. For further information, please visit our website (www.islux.lu).
Profile: (training, experience, skills and aptitudes necessary to do the job)
- Have completed secondary school education up to 11 ieme /3 ieme; or equivalent.
- 3 to 5 years experience providing end-user technical support in a fast-paced environment.
- Successful previous experience with working on 1st and 2nd Level IT Support.
- Knowledge of using a Helpdesk ticketing software (JIRA Service Management will be an advantage).
- Good knowledge and understanding of hardware and software architecture disciplines along with in depth knowledge of Microsoft technologies. Windows 10/11 experience is essential.
- Strong knowledge of desktop / laptop imaging processes, tools and technologies related to software packaging and distribution (i.e. Jamf, Intune).
- Experience of working with Macs / iPads / Apple TVs with some knowledge of those operating systems (MacOS & iPadOS & TVOS)
- Strong knowledge of relevant hardware and software technologies including Office 365, Google Apps for Education, EntraID and Active Directory, Disk Encryption, Antivirus.
- Knowledge of mobile computing products, multimedia devices (TVs, Beamer)
- Experience working in a customer-focused IT support environment where excellent problem-solving skills are required.
- Experience working within a team environment diagnosing and resolving IT-related issues.
- Experience maintaining and controlling IT inventory, assets and deployed software.
- Strong verbal and written communication skills.
- Detail-oriented and able to carefully document work performed.
- Good knowledge of English (French and German language proficiency would be an advantage);
- Capable of moving heavy objects.
The successful candidates must:
- Be passionate and enthusiastic about the use of technology and supporting end users.
- Be innovative in the use of new technologies to find appropriate solutions.
- Be responsible for own learning and well-being: value continuous learning, collaborative work, self-reflection, and resiliency.
- Be confident and motivated in working with students, parents and colleagues: build and maintain partnership.
- Be pro-active, well-organized and discrete.
- Be adaptable to a wide range of situations, work independently as well as part of a collaborative team.
- Be an effective communicator by reading, writing, speaking and listening confidently and reflectively as well as asking questions appropriately.
- Be committed to the health, safety & security of children, including child protection issues.
- Demonstrate ethical behaviour in and out of the school.
- Be a contributor to the world, culturally sensitive, and display care, empathy and consideration for others.