Requirements: English
Company: Consort Group
Region: Brussels , Brussels
We''re looking for a IT Coordinator to support the coordination of IT services, field operations, and supplier performance. This role involves tracking service quality, managing assets, and contributing to continuous improvement initiatives across teams and partners.Key responsibilities Service delivery support coordinationCoordinate IT support and field activities across various internal teamsEnsure timely resolution of incidents and follow up on recurring issuesManage Hardware inventories and asset trackingContribute to problem management and identify gaps in service Supplier coordination quality monitoringMonitor supplier performance to ensure compliance with quality standards and business requirementsMaintain strong working relationships with suppliers and address any service-related issuesProvide clear guidance to internal teams and suppliers on processes and expectationsSupport onboarding or training initiatives related to procedures Process monitoring improvementCollect and analyze data to identify trends, risks, and opportunities for cost or efficiency gainsPropose and implement improvements to enhance service quality and reduce operational frictionWork with stakeholders to roll out process updates and monitor their impactKeep process documentation (e.g. SOPs) accurate and up to date RequirementsProven experience in IT support, field operations, or service coordination, especially with Hardware and asset managementFamiliarity with supplier management and performance monitoring frameworksStrong analytical, organizational, and interpersonal skillsAbility to work independently while managing cross-functional collaborationFluent in French and Dutch