Requirements: English
Company: Vanguard Logistics Services
Region: Segrate , Lombardy
POSITION SUMMARY To provide the highest level ofcustomer service through prompt response to all cargo enquiries,complete and accurate bookings and professional communication whenfollowing up with the customer on any missing cargo and/ordocumentation in order, for the customers booking, to be loaded asscheduled. It is the responsibility of the Export Customer ServiceRepresentative to ensure all requirements for the booking arecomplete so it can be handed over to Load Planning. KEY DUTIES ANDRESPONSIBILITIES Job Responsibilities: - Communicate effectively tomeet customer requirements, resolve customer problems or complaintsexpeditiously, and complete booking requests timely. - Working withthe warehouse to ensure all cargo booked has been received prior tocut off. - Report any OS&D issues on cargo received tocustomers, follow up to determine the outcome if the cargo can beshipped, required to be re-packed or collected as it could not beexported. - Chase any missing documentation with the customer toensure all required paperwork is received prior to cut off -Complete local quote and booking requests (FOB Cargo) - Arrangepick up with trucking company - Contact shippers and completebookings for overseas routings received, making sure to send thebooking confirmation details to the origin agent and continue tocommunicate on the status of the booking to ensure they are awarethat the cargo was uplifted. - Determine if the customer requiresVLS to complete export customs clearance, if so, correspond withthe customs broker (if required) and complete the export entry. -Make sure Load Planning is aware of any special requirements on thehandling of the cargo. - Add any additional charges to be billedand expenses for the costs on services incurred during the bookingprocess - Lodge any hazardous paperwork with the Haz Team to seekpre approval on VLS being able to handle the cargo QUALIFICATIONSAND EXPERIENCE Minimum Requirements: - High school or equivalenteducation; associate degree preferred - Fluency in spoken andwritten English and Italian; another language is an advantage -Minimum 2 years of customer service experience; logisticsexperience preferred - Ability to multi-task, prioritize, andmanage time effectively - Strong listening, written and verbalcommunication skills (English required); excellent interpersonaland teamwork skills - Strong MS Office skills, including Excel,Word, PowerPoint