Requirements: English
Company: JR Italy
Region: Monza , Lombardy
Social network you want to login/join with:col-narrow-leftClient:CHEPLocation:Job Category:OtherEU work permit required:Yescol-narrow-rightJob Reference:16496504238977843233711Job Views:1Posted:25.04.2025Expiry Date:09.06.2025col-wideJob Description:PLEASE READ BEFORE APPLYINGFluent level of English and Italian is required.Please submit your CV in English.YOUR MISSIONAs a CSO Team Leader, you will be a team coach responsible for coordination and development to provide premium customer service. You will act as the primary contact for proactive analysis on Customer Account management and handle in-depth and complex issues to increase customer satisfaction and maximize asset productivity according to CHEP strategy.YOUR GOALSTeam Management: Assess, motivate, and develop the team through coaching and personalized development plans. Build a culture of continuous improvement, introducing best practices, new ideas, and opportunities.Process Improvement: Evaluate current account management activities to identify improvement areas, define tasks, accountability, and KPIs. Optimize processes to develop internal best practices and promote knowledge sharing. Create activity guidelines for new team members to ensure service consistency.Customer Satisfaction: Take proactive measures to maximize customer satisfaction. Respond positively to problems, conduct root cause analysis, and provide reconciliation for customer accounts related to pricing and declaration methods.WHAT WE ARE LOOKING FOR3-5 years of experience in a customer-facing role.Preferred experience in an international environment.Experience in a service company with customer contact, analysis, and attention to detail as key success factors.Experience working with objectives, measures, and KPIs.WHAT WE OFFERCompetitive remuneration package.Annual bonus based on performance.Lunch vouchers.*Opportunity to participate in the Brambles share program.Transportation subsidy.*Referral bonus for sharing top talent.Hybrid working arrangement.*Various health and wellbeing events and programs.*Some benefits may vary by location; more details will be provided during your first call with our recruiters.#J-18808-Ljbffr