Requirements: English
Company: Hafele Italia srl
Region: Verona , Veneto
DIGITAL CUSTOMER EXPERIENCE (CX) MANAGERPosition Type: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)About the CompanyHfele is an internationally trusted provider of furniture fittings, ironmongery, and hardware to the trade. Known for our extensive range, quality products, industry expertise, and excellent customer service, Hfele offers comprehensive support through a best-in-class sales and support team.About the RoleAre you passionate about delivering world-class digital experiences and driving meaningful change across global operations? Do you excel in dynamic, cross-functional environments where innovation and customer focus are paramount? We are seeking a Digital Customer Experience Manager who will also serve as the Global Process Owner for the Contact-to-Order (C2O) journeya dual role with significant impact. This is your opportunity to shape customer interactions digitally and transform global processes for seamless, efficient service.ResponsibilitiesAs Digital Customer Experience Manager:Lead the design and execution of digital strategies across all customer touchpoints.Drive initiatives to enhance the end-to-end digital journey, including website, social media, and mobile platforms.Align departments and regions to ensure a consistent and engaging customer experience.Utilize data, feedback, and analytics to innovate and optimize continuously.Champion digital CX best practices across global teams.As Global Process Owner (C2O):Own the full Contact-to-Order process globally.Standardize and harmonize processes across markets and departments.Lead cross-functional teams to improve performance, efficiency, and customer satisfaction.Use KPIs and insights to inform process improvements.Participate in change management, training, and adoption of new workflows.RequirementsA degree in business, marketing, computer science, or related field.Fluent in English; German or other languages are a plus.Several years of experience in digital customer experience and process management.Proficiency with CRM systems, analytics platforms, marketing automation, and process modeling tools.Strong relationship-building skills with stakeholders and leadership of cross-functional, multicultural teams.Excellent analytical, problem-solving, and project management skills.Customer-first mindset with a passion for continuous improvement.Willingness to travel internationally, especially to Germany.What You Will ReceiveCompetitive salary and annual bonus.Benefits including healthcare, pension scheme, and holiday entitlement (starting at 23 days + 8 bank holidays, increasing with service).Discounts on shopping and activities through Westfield Rewards.Learning and development opportunities.Additional InformationThis role offers the chance to drive significant digital and operational transformation within a global organization, with the autonomy to shape strategy and implement innovative solutions.Location: Verona, Italy#J-18808-Ljbffr