Experience the power of a game-changing career
Are you looking forwhatsnext?Werea global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.
Ifyourelooking to grow and be inspired, as aTrainer and Quality Coachin Barcelona (on-site), you will be part of our team ofgame-changerswho are powering the brands of the future intheautomotive industry
Career growth and personal development
Wellgive you all the training,cutting-edgetechnologies, and the continuing supportyoullneed to succeed. At Concentrix,theresa real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!Thatswhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryouvealways envisioned.
What you will do in this role
As aTrainer and Quality Coachon our team, you will:
- Monitoring and reporting on team quality performance metrics
- Providing individual feedback and coaching to agents to enhance their effectiveness and motivation
- Inspiring and encouraging team members to reach and exceed performance goals
- Collecting, analyzing, and presenting key performance data to internal stakeholders and clients to drive service improvement
- Preparing and delivering reports to management asrequired
- Leading onboarding and training sessions for new team members
- Coordinating and delivering both technical and soft-skills training programs
- Developing andmaintainingtools to manage training schedules, materials, and operational manuals
- Identifyingskill gaps in agents and communicating improvement areas to Supervisors and Project Managers
- Designing comprehensive training materials, including manuals, handouts, and interactive exercises
- Setting up and managing the training environment, including IT equipment and resources
Your qualifications
Concentrix is a great match if you:
- Are a bilingual speaker or highly proficient inEnglish and Spanish
- Have a solid understanding of CRM systems, either as a front-end user or from a back-end data perspective
- Can actively listen and accuratelyidentifycustomer needs
- Possess a general understanding of service call management systems
- Are comfortable working with IT platforms, tools, and applications such as MS Windows, MS Office, and internet configuration
- Demonstrate strong team-building skills, with the ability to motivate and inspire colleagues
- Communicate effectively, both in writing and verbally, with confident presentation skills
- Are highly organized and capable of managing tasks and time efficiently
- Are proactive, communicative, and thrive in collaborative, team-oriented environments
If you feel youdontcheck every box, we still encourage you to apply.We''lldo our best to match you with the right job, whetheritsthis or another role.
Whatsin it for you
In this role, we offer benefits that help you support your unique lifestyle
- Full time39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00
-Salary 22 400euros gross/year + up to 3000 euros gross/year in bonus
- Great office location in Barcelona
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their employer of choice.
Concentrix is an equal opportunity employer
We''reproudlyunited as oneteam, one company, globally.We''recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientat