Customer Collaboration and Stock Management Specialist

Milan , Lombardy, Italy

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Sandoz Italia
Region: Milan , Lombardy

Customer Collaboration and Stock Management Specialist

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Role Purpose

Customer Collaboration and Stock Management Specialist is responsible for analyzing stock and defining actions, with the support of the Supply Planning and Forecasting Team, to assure the correct level of stock coverage for the customers of the different business channels.

The person must also ensure full alignment of inventory levels and track W&D costs according to the defined targets.

Your Key Responsibilities

Your responsibilities include, but not limited to:

• Work with the customer to understand, monitor and advise on their requirements
• Set the agreed restocking points with customers for every SKU
• Manage and collaborate in allocation/supply constraints to keep all wholesalers supplied
• Proactively communicate and manage stock-out and propose and implement corrective action plans
• Be responsible for weekly reporting to support BU and FF
• Ensure to provide the correct inventory level projection and explain deviations vs target
• Monitor goods receipts against orders and expected deliveries, perform inventory adjustment if needed
• Complete annual inventory reconciliation
• Control and issues any return activity Logistics cost tracking
• Work with Supply Chain Head and Customer Service Manager to optimize logistics flow ensuring service and cost target
• Track and Trace 3PL invoice according to the defined accounts and monitor them with BPA
• Support data collection and reporting of KPIs for Logistic and W&D
• Oversee that all logistic processes are proceed in a timely, high quality, efficient and effective manner and in full compliance with all laws and supply chain management policies and procedures
• Identify and drive continuous improvement projects
• Provide a load-balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs
• Ensure management of daily MRP exception messages and appropriate follow-up

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

What youll bring to the role:

Essential Requirements:

• 3-4 years of experience in the supply chain of pharmaceutical companies or multinational companies operating in the GDO
• Degree in Business and Economics or Management Engineering
• English and Italian language
• Proven ability to actively interact with a large number of stakeholders
• Good knowledge of SAP system
• Strong analytical and Excel skills

Youll receive:

• Customized development paths and free access to our on-demand training catalogs
• Job rotation projects that will give you the opportunity to collaborate with global teams
• Corporate Welfare Plan
• Recognition Program to highlight your impact for the organization
• Hybrid Work Model based on flexibility and trust

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool

#Sandoz

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