Senior Client Advisor - Capri

Capri , Campania, Italy

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Moncler
Region: Capri , Campania

Moncler Group is specialized in luxury clothing and accessories. We are a Group characterized by experientiality, inclusiveness, sense of belonging to a community and contamination of different meanings and worlds.

Our goal is that Monclers social channels not only communicate our identity or our products, but that they move to meet the interests, tastes and emotions of our community and beyond.

We are looking for a full-time Senior Client Advisor to complete the team in our Store in Capri.

The Senior Client Advisor, with impeccable presentation and natural elegance will guide each single client across the brands values and heritage, gaining a strong understanding of the client and their needs and building a profitable, long-lasting relationship.

The Senior Client Advisor is responsible for reaching individual results while being an example, a point of reference and a guide for reaching team targets as well.

ACTIVITIES:

• Ensures a unique client experience, creating a long lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
• Shows passion, brand commitment and embodies the brand values and vision;
• Achieves and cultivates a strong client base to ensure an active and expanding business;
• Promotes awareness of Stores target and KPIs goals;
• Implements and maintains Companys Visual standards in store, collaborating with Visual Merchandising team, ensuring replenishment and stock management;
• Works with the team effectively and enthusiastically, conveying energy and motivation, being a reliable partner.

MAIN QUALIFICATIONS:

• Strong previous experience in sales roles in structured Fashion Luxury/Retail Companies;
• Proficiency with technological tools and applications;
• Passionate about Retail, Client oriented and with commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong interpersonal skills;
• Willingness to evolve in the organisation, willingness to relocate is a plus;
• Fluency in English, proficiency in another language is considered as a plus.

We would appreciate a person that has:

• Strong team spirit;
• Previous international experience both in professional and non-professional contexts;
• Enthusiasm and a problem-solving attitude.

Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Retail Luxury Goods and Jewelry

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