Requirements: English
Company: Prodalim
Region: comunidad valenciana, spain , Valencian Community
As a Customer Service Representative you will work closely with the Key Account Manager / Regional Sales Manager, acting as the point of contact between the customers and the company. Your main responsibility will be to provide accurate product / service information and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities
- Provide outstanding customer support by analysing, processing and responding to customer and sales team needs.
- Process all customer orders accurately and promptly upon receipt. Customer data must be validated at the time of order for pricing, terms, exceptions and any special shipping requirements. Orders must be processed from entry through shipment and invoicing.
- Ensure that all customer queries (internal and external) on product quality, availability and substitutions, inventory and order status, pricing, billing, invoices and carrier concerns are resolved satisfactorily.
- Assist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing and billing.
- Respond to all customer complaints immediately and notify all relevant parties. Escalate as needed.
- Maintain customer account information, assuring efficient billing and maintenance of all related paperwork.
- Responsible for compliance with applicable corporate policies and procedures.
Experience and qualifications
- A degree or equivalent work experience.
- 3 years of experience in a customer service team environment.
- Fluent in English (other languages will be a plus).
- Knowledge of ERP system (SAP Business 1) will be an advantage.
- Microsoft Office software, Excel and others.
- Familiarity with Incoterms and import/export documentation is a plus.
- Experience in the food and beverage industry will be an advantage.
Skills and competencies
- People-oriented with the ability to interact effectively with customers.
- Excellent communication skills and ability to write and express ideas clearly.
- Proactive approach and assertiveness.
- Hands-on, highly organized, high level of accuracy.
- Team player.
- Able to work independently, plan and prioritize work.
- Able to work cross-functionally, with a customer-driven focus and a sense of urgency.