Requirements: English
Company: Human Value
Region: Venice , Veneto
With a global presence and a brand recognized for continuous innovation, our client emphasizes sustainable resource management and fosters an inclusive work environment where cutting-edge technologies are explored and implemented. As part of building an international team, we are seeking a Global IT Infrastructure Engineer.The RoleThe candidate will provide technical support and management of the company''s IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce.ResponsibilitiesProvide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).Create tools, scripts, and automation to improve IT service efficiency and reliability.Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM / MAM) platforms.Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.Foster collaboration with internal IT and external service providers.Lead IT projects focusing on detail and high-quality delivery.Use metrics to analyze performance and improve operational efficiency.Provide technical leadership and mentorship to IT team members.RequirementsBA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.Proven experience providing end-user technical support and VIP support to C-level executives.Experience managing large-scale global Windows, MacOS, Linux, and VMware environments.Proficiency with Windows / Linux servers, virtualization technologies (VMware, AHV, Hyper-V).Experience with endpoint management (Intune / JAMF) and MDM platforms.Strong knowledge of collaboration platforms (MS Teams, Zoom).Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP).Managing IT hardware (switches, routers, firewalls, storage arrays).Advanced knowledge of network infrastructure components (routers, switches, firewalls, VPN).Availability for after-hours support and on-call rotations.Fluency in English.Willingness to travel up to 25%.Customer-focused mindset and strong troubleshooting skills.LocationVenice, Italy#J-18808-Ljbffr