Requirements: English
Company: Bybit
Region: Rome , Lazio
Please note that Italian reading and typing is a mustJob Description: - Assist clients on all inquiries via live chat oremail - Ensure efficient and excellent customer service experienceprovided - Be well equipped with the Company''s platform/productincluding keeping abreast of general market conditions - Diligentlyand effectively manage and follow up on inquiries/complaints ofcurrent/prospective clients - Possess a strong ability tounderstand what customers truly need and convert it to constructivefeedback and suitable solutions for management - Ensure frontlineoperations are smooth, including flagging out any necessarydiscrepancy or situational risk to management on time. -Continuously seek improvement to enhance teams performance andwork efficiency including overall work process Requirement - Idealcandidate possess bachelor degree in finance / economics /mathematics or any related capacity - Minimum diploma in businessadministration or business management with keen and sharp eye fornumbers - Preferably candidates with 2-4 years of customer serviceexperience, trained in frontline operations (Livechat and Email) -Advantageous for candidates with experience working in financialinstitutions, fintech - Someone with sharp acumen and keen eyeswith numbers and statistics is ideal for this position. -Proficient in English & Italian in communication and writing inorder to liaise with dedicated market counterparts - Possess greatpassion to develop knowledge and a long-term career infintech/crypto trading firms - Team player, who is committed andself-driven, with the ability to respond positively to a client''srequest for assistance - Able to perform 5 days'' shift workincluding weekends & Public Holidays (8am-5pm /4pm-1am/12am-9am)