Company: Merlin Entertainments
Region: Sovicille , Tuscany
Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.The Network Analyst is responsible for ensuring the stability, performance, and security of network services across the region. Reporting to the ROC Infrastructure Team Lead, the Network Analyst supports the design, configuration, maintenance, and troubleshooting of network infrastructure, including local area networks (LAN), wide area networks (WAN), and wireless networks. This role ensures network reliability, optimises network performance, and resolves network-related issues promptly to support business continuity.EXPERIENCE AND QUALIFICATIONSMinimum 1+ years of experience in network support or network administration, with first hand experience in maintaining network infrastructure.Knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and network devices (routers, switches, firewalls).Experience with network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Cattools).Experience troubleshooting LAN, WAN and Wifi issues.ITIL Foundation or equivalent certification is preferred.Networking certifications (e.g., CCNA, CompTIA Network+) are a plusSKILLS AND COMPETENCIESNetwork Expertise: In-depth understanding of network protocols, architecture, and devices, with the ability to troubleshoot and optimise network performance.Problem-Solving: Strong analytical skills to identify, diagnose, and resolve network issues in a timely manner.Security Awareness: Knowledge of network security best practices and the ability to implement appropriate security measures to safeguard network infrastructure.Communication: Clear and concise communication skills, both written and verbal, for collaborating with team members and stakeholders.Collaboration: Ability to work effectively as part of a team, sharing information and knowledge to resolve network issues.Adaptability: Capable of adapting to new networking technologies and changing business requirements in a dynamic environment.MERLIN VALUESWe CareGo beyond for both guests and colleagues, showing thoughtfulness in every interaction.Uphold uncompromising standards of safety, security, and welfare, prioritising the well-being of everyone.Actively contribute to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions.Own Your CraftContinuously sharpen your expertise, seek personal growth, and help others to develop in their roles.Actively listen to feedback and integrate it into improving performance.Stay curious and draw inspiration from both the industry and the broader world to keep at the forefront of entertainment.Drive and DiscoverTake ownership of your work, delivering excellence by seeing tasks through to completion.Prioritise tasks that have the greatest impact, focusing on quality over quantity.Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation.Go TogetherFoster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures.Work together to solve problems, leveraging diverse perspectives to find the best solutions.Commit to decisions once made, and act swiftly to drive progress and deliver results.Enjoy the RideBring a sense of fun, positivity, and energy to the workplace, creating a joyful environment.Support and encourage others during challenges, viewing setbacks as opportunities to gain experience and grow.Cultivate a welcoming atmosphere where people feel valued, included, and like they belong.