Requirements: English
Company: Miniso Winky Italy
Region: lombardy, italy , Lombardy
Job Responsibilities:
- Oversee overall store operations within the assigned region, ensuring all stores comply with company standards and processes.
- Develop and implement regional operational plans, sales targets, and growth strategies aligned with company objectives.
- Monitor and analyze store performance metrics such as sales data, customer traffic, and conversion rates to drive target achievement.
- Identify business issues and propose optimization solutions to continuously improve regional profitability.
- Guide and supervise stores in executing product displays, promotional campaigns, inventory control, and service standards.
- Conduct regular store visits to evaluate operational performance and provide on-site coaching and corrective measures.
- Recruit, train, and manage store managers, building an efficient and results-driven regional operations team.
- Establish talent development pipelines and promote internal advancement of store management personnel.
- Enhance customer satisfaction by monitoring service quality and ensuring a consistent and positive brand image.
- Handle major customer complaints and emergency incidents; collect frontline feedback and participate in strategy refinement.
Job Requirements:
- Education: Bachelors degree or above, preferably in Business Administration, Marketing, Retail Management, or related fields.
- Experience: Minimum 5 years of operational management experience in the retail industry, including at least 2 years in a regional management role.
- Industry Background: Familiar with retail operations in sectors such as FMCG, fashion, 3C electronics, beauty, or household products.
- Analytical Skills: Strong data analysis skills with the ability to drive decision-making based on performance metrics.
- Leadership: Proven leadership, organizational, and team-building capabilities.
- Result-Oriented: Highly goal-driven, resilient under pressure, and capable of executing in a fast-paced environment.
- Travel Requirements: Willingness to travel frequently within the region or take on site-based management.
- Technical Skills: Proficient in office software and retail systems such as ERP, CRM, and POS.