Requirements: English
Company: Hafele Italia srl
Region: Udine , Friuli-Venezia Giulia
DIGITAL CUSTOMER EXPERIENCE (CX) MANAGERPosition: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)About the CompanyHfele is an internationally trusted supplier of furniture fittings, ironmongery, and hardware to the trade. We are known for our extensive product range, quality, industry expertise, and excellent customer service. Hfele provides comprehensive customer support through our best-in-class sales and support team.Your New RoleAre you passionate about delivering world-class digital experiences and driving meaningful change across global operations? Do you thrive in dynamic, cross-functional environments where innovation and customer focus are priorities? We are seeking a Digital Customer Experience Manager who will also serve as the Global Process Owner for the Contact-to-Order (C2O) journeyan impactful dual role. This is your opportunity to shape digital customer interactions and transform global processes for seamless, efficient service.ResponsibilitiesAs Digital Customer Experience Manager:Lead the design and execution of digital strategies across all customer touchpoints.Drive initiatives to improve the end-to-end digital journeyfrom website to social media to mobile platforms.Align departments and regions to ensure a consistent and engaging customer experience.Leverage data, feedback, and analytics to innovate and optimize continuously.Champion digital CX best practices across global teams.As Global Process Owner (C2O):Own the full Contact-to-Order process globally.Standardize and harmonize processes across markets and departments.Lead cross-functional teams to enhance performance, efficiency, and customer satisfaction.Use KPIs and insights to inform process improvements.Play a key role in change management, training, and adoption of new workflows.QualificationsDegree in business, marketing, computer science, or related field.Fluent in English; German or other languages are a plus.Several years experience in digital customer experience and process management.Proficient with CRM systems, analytics platforms, marketing automation, and process modeling tools.Strong relationship-building skills with stakeholders and leading multicultural teams.Excellent analytical, problem-solving, and project management skills.Customer-first mindset with a passion for continuous improvement.Willingness to travel across the Group, especially to Germany.What Youll GetCompetitive salary and annual bonus.Benefits including healthcare, pension scheme, and extensive discounts.Holiday entitlement starting at 23 days plus 8 bank holidays, increasing with service.Learning and development opportunities.ImpactThis role offers the chance to drive meaningful change in a global organization by advancing digital innovation and operational excellence for Hfele Group. You will have the autonomy to shape strategies and the resources to realize your vision.LocationCustomer Experience Manager Udine, Italia#J-18808-Ljbffr