Requirements: Italian, English
Company: portugal.xpatjobs.com
Region: Lisbon
Are you a problem solver? Do you want to develop your communication skills? Or maybe you already mastered those and would like to create a bigger networking circle around yourself.No matter from what background or with what level of experience you come from. This job might be the one youre looking for!Your responsibilities and impact as a Customer Success Specialist will be:As a Customer Success Specialist, you will provide reassuring, warm, friendly and personal customer service to customers through tickets/mails in Italian.Part of your daily activities will be:Answering incoming queries from customersSeize the opportunity to shine through each interaction by showing a keen interest in the customer and becoming, by an increased knowledge of the services offered, an expert and a defender of the brandEnsuring high level of customer satisfactionAssistance with concerns regarding buy, selling, payment transactions and shippingSupport the customers before, during and after the sale and the purchase.Whats in it for you?Type of Contract: A fixed-term contract that is renewableWorking Hours: Full time on rotating shifts (depending on the project)Training: An intensive training to get to know all the in and outs about customer serviceSalary of 11.000 with accommodation and 13.000 withoutSalaries include Christmas and holiday bonus and food allowancePrivate health insuranceFree Portuguese classes and many more activitiesPortuguese public holidays and 22 days of paid holidaysFull relocation package for international candidates*.*Relocation Package for International Candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick-upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrival.Skills, qualifications and interests you need to succeed in this role:A native level of Italian and at least a B2 level of EnglishEnthusiasm about helping peopleExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experience.What should you expect from living in Lisbon?A colourful and vibrant city with a rich cultural historyAll the pros of living in a European capital on a budgetFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA local community with a good level of English and an international environment.Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.