Requirements: English
Company: Hemmersbach GmbH & Co. KG
Region: Braine-l''Alleud , Walloon Region
Our company is looking for an IT technician that will support various projects and endusers in Brussels.
The detailed information is specified below.
Your tasks
Attending periodical meetings with the client leadership
Working properly with client''s ticketing system, dealing with incidents and requests in accordance with SLA''s
Giving priority to VIPs'' cases and high priority cases pointed out by the client''s leadership
Cooperating with client''s teams in the resolution of local cases
Supporting remote users, if needed
Providing new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client''s standard
Assisting customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines
Contacting end users, especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as avoiding future reoccurrences of such cases
Supporting client''s remote teams, in case of site''s servers/network devices require local intervention
Supporting local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms
Keeping track of spare items in stock, updating on weekly basis a report to be issued in SharePoint
Delivering attendance sheet regularly
Your skills
Languages : English, French and ( Dutch will be a strong plus)
Customer orientation
Good end-user liaison
Problem solving and decision-making attitude
Constantly oriented to deliver results
Availability in working in Team
Availability in working under pressure
Ability to work and organize the work without supervision
Flexibility and cooperative attitude
Polite behaviour and good manners
Able to work on own initiative
Good command of English and fluency either in French or in Dutch
(A valid driving Licence)
Does this offer seem interesting to you? If yes, do not hesitate to apply via the button below.