Gestionnaire client entreprise F/H

Fontenay-sous-Bois , le-de-France, France

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Malakoff Humanis
Region: Fontenay-sous-Bois , le-de-France

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Job Details

• Position: Gestionnaire client entreprise F/H
• Contract: Fixed-term, 9 months

Purpose of the Role

Within the Retirement Department, your main mission will be managing a portfolio of companies.

Responsibilities

1. Customer Service and Support

Handle incoming calls from client companies, providing information, advice, and assistance in data transmission and social declarations (DSN). Analyze client needs and offer appropriate solutions via the right channels (appointments, phone, email).

Assist companies with their DSN submissions and corrections.

1. Data Control and Analysis

Review and analyze social declarations, ensuring data accuracy and completeness. Identify and resolve anomalies and special cases, including prior periods. Manage disputes related to balances.

1. Account Management

Perform routine contribution recovery operations, monitor schedules, allocate payments, and maintain accurate account records. Contribute to amicable recovery actions and analyze contribution discrepancies for client explanations.

1. Additional Activities

Communicate and advise on new services like Client Space for Companies and online payments.

Candidate Profile

• Strong analytical skills
• Expertise in DSN processes
• Comfortable with numbers
• Excellent client relationship skills

Location

Fontenay-sous-Bois, Val de Marne (94), le-de-France

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