Company
This global leader in smart building and workplace technology has over 30 years of experience helping organisations optimise real estate performance. Their mission is to make buildings work for people, focusing on human-centric solutions that enhance user experience, operational efficiency, and environmental impact.
By combining intelligent technology with a human touch, the company enables clients to create dynamic, future-ready work environments that support continuous improvement and long-term value.
Role
As a Customer Success Manager, you drive long-term value for key clients by acting as a trusted advisor, understanding their goals, and identifying growth opportunities.
You will become an expert in their SaaS solution, guiding clients through best practices, product features, and real-world applications. Your support will be key in helping customers maximise the platform''s value.
Success in this role means preventing churn, building loyalty, and sharing success stories. You''ll provide actionable feedback to internal teams, track engagement, and deliver clear reports on account health while identifying areas for proactive support.
This role is ideal for someone passionate about relationship-building, problem-solving, and making technology feel human.
Skills