Requirements: English
Company: Park Hyatt Milano
Region: Milan , Lombardy
Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
The hotel has won the award for the Worlds Best Service, by Travel + Leisure that recognizes excellence in every component of the life of the hotel.
Park Hyatt''s expansive 5-star rooms suites, some of the most luxurious accommodation in Milan, beautifully blend authentic Italian finishes with sleek amenities and state-of-the-art technology.
Type of contract: Fixed term (one year)
Report to: Rooms Manager / Executive Assistant Manager - Operations
Responsible for: The Rooms supervisor assists and reports the Rooms Manager or the EAM Operations in managing all aspects of the department, managing the department in the absence of Manager. The mission and intent of Rooms Supervisor is governing the operations of the Cleaning and Laundry department; ensuring that our guest rooms, public areas and employee areas meet the highest standards of cleanliness and Hyatt standards.
Main Duties and Responsibilities:
- Be responsible of the Housekeeping Department;
- Supervises housekeeping staff as duties are being performed and tasks of laundry staff;
- Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met and ensures that all common areas are kept clean and free from hazards;
- Organizes all staff during the day and hosts daily meetings with housekeeping staff;
- Plan departmental scheduling (schedules days off, holidays, and vacations, ensuring that facilitys needs are met in accordance with hours and position control);
- Plan daily, weekly and monthly assignments and projects for all Room Attendants, Public Area Attendants, Housemen and Laundry Attendants;
- Motivate, train and supervise all Housekeeping and Laundry colleagues;
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry;
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Document and resolve issues with discrepant rooms with the Front Desk with questions and basic requests.
- Inspect, check and release hotel rooms for arrivals in accordance with set Park Hyatt and ensures that rooms are kept clean and free from hazards;
- Prepare, distribute, and communicate changes in room assignments and issues to next shift;
- Stocks and maintains supply rooms; orders supply according to a budget;
- Receives, processes, and handles guest complaints in regard to housekeeping services.
- Perform administrative duties.
Qualifications
- previous experience in the same role or similar
- passion about hospitality and luxury industry and people oriented.
- Being fluent in English
- Italian and another language are a must.
Hyatt offers a great range of benefits, including:
- 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends Family rates across Hyatt Hotels worldwide
- Dry cleaning of business clothes
- Complimentary meals on duty
- Continuous Learning Development opportunities
- Staff celebrations
- Welfare Plan
- Settling the costs of urban public transport - ATM Milano