Requirements: English
Company: Panda Intelligence
Region: Utrecht , Utrecht
IT Team Lead
In this role, you will oversee the day-to-day coordination of a highly experienced support team while contributing to long-term planning and operational clarity. The position blends managerial leadership with hands-on involvement in both technical work and customer interactions.
Key Responsibilities
- Lead and support a team of technical support engineers.
- Ensure structured workflows and clear team communication.
- Serve as the first point of contact for support team members and other company stakeholders.
- Coordinate responses via the ticketing system and phone-based support.
- Take part in customer feedback initiatives and improve service visibility.
- Collaborate closely with the internal teams and alleviate operational load from senior leadership.
- Support the team through challenging conversations and feedback (this will be assessed during interviews but not posted online).
- Help drive the transition toward more self-sufficient customer support solutions and supporting cloud products.
Technical Focus
- Laptop and desktop installation/support.
- Windows OS and Microsoft Server administration.
- CRM order handling (flexible requirement).
Ideal Candidate Profile
- 35 years of experience leading or managing a technical support team.
- Strong communication skills.
- Hands-on leadership approach, working alongside the team.
- Comfortable managing escalations and client engagement.
- Fluent in English and Dutch.
Can this role be interesting for you or anyone you know? If so, please send your CV and contact information to g.andrade@panda-int.com, and we will be in touch for a conversation.
Position: IT Team Lead
Location: Utrecht
Contract: Full-time
Start Date: By agreement