Requirements: English
Company: JR Italy
Region: Agrate Brianza , Lombardy
Customer Service Specialist (English speaker) - Agrate Brianza (MB) Rif. 40660, Agrate BrianzaAgrate Brianza, ItalyJoin a leading Italian group renowned for its innovation and passion in the beauty industry, supporting the most important cosmetic brands worldwide. Our focus is on technology and the pursuit of beauty as our core philosophy.For our Customer Service Department, we are seeking a Customer Service Specialist to support international client relationship activities. Fluency in English is a mandatory requirement.Responsibilities:Receive orders from clients and manage information using SAP and internal systems.Gather order status information to update clients on their order progress (order portfolio).Handle complaints and product returns, participate in action plans coordinated by the Quality department, and manage client feedback in collaboration with the Sales Force.Ensure the dispatch of Make-UP samples for client approval, with follow-up.Manage outbound logistics and transportation arrangements.Oversee packaging deadlines for subcontracted processes.Maintain communication with clients regarding issues during production and post-sale, coordinating with internal services.Verify price updates with the Key Account.Periodically review and adjust price lists based on Fill Fee and updates.Monitor and update the Rolling Budget daily.Share forecast information with relevant planners.Support the Financial department by providing information for credit recovery activities.Qualifications:Degree in Languages, Communication, Economics, or related humanistic disciplines.Proficiency in common IT tools; SAP experience is preferred.Fluent in English.Previous experience in customer service.Excellent interpersonal skills, dynamism, resilience, organization, and teamwork.Work location: Via G. Marconi 84 - Agrate Brianza (MB).Intercos is a global B2B leader in creating, producing, and marketing cosmetic products for makeup, skincare, and Hair & Body, serving major brands and retailers worldwide.With over 50 years of experience, Intercos employs around 6,000 staff across 11 research centers, 16 production sites, and 16 commercial offices across three continents. We are trendsetters in the beauty industry, innovating and anticipating market trends.Our commitment to diversity, equity, and inclusion:We value diversity in all forms as a source of enrichment. Our hiring policies ensure equal opportunities, free from discrimination based on race, religion, disability, gender identity, age, and other protected characteristics.#J-18808-Ljbffr