Requirements: English
Company: TN Italy
Region: Padua , Veneto
Job DescriptionDescriptionYour opportunityAs an EMEA Customer Service Ambassador, you will be part of a B2B environment, ensuring excellent service to our customers by attending to their needs such as order taking, queries, questions, and resolving complaints through various communication channels (telephone, email, chat, web). Your goal is to provide high-quality, efficient service and maximize business opportunities for Kering brands.How you will contributeManage the ordering process from acquisition to entry, in compliance with trade termsResearch information using available sourcesManage and resolve customer complaintsIdentify and escalate priority issuesProvide product and service information to customersMonitor customer requests and queriesFollow standard operating procedures for interaction mappingProactively create new business opportunitiesWho you areBachelor''s or Master''s degree (preferably in Languages, Translation, or Cultural Mediation)Native or C2 level German speakerAdditional knowledge of French, Spanish, or Portuguese is a plusEnglish proficiency is mandatoryAbility to work in fast-growing environments and contribute to building a new organizationExperience in B2B customer serviceProficient in Office Suite (Excel, PowerPoint, Word)Experience with CRM and SAP is a plusKnowledge of sales principles, methods, and order-to-cash flows is advantageousExcellent verbal and written communication skillsCustomer-oriented, passionate, enthusiastic, curious, innovative, problem-solver, results-focused, team playerWhy work with us?Join Kering Eyewear and contribute to our growth within a dynamic, global luxury group. We promote talent development, internal mobility, and leadership skills, fostering an environment where every employee can reach their full potential.Kering is committed to diversity and equal opportunity, welcoming applications from all qualified candidates regardless of background.#J-18808-Ljbffr