Requirements: English
Company: Quaker Houghton
Region: Villefranche-sur-Saone , Auvergne-Rhne-Alpes
At Quaker Houghton, we are experts in the development,production and application of industrial process fluids, lubricantsand coatings for the manufacturing industry. We have been anintegral part in the growth of the worlds largest industrial andmanufacturing companies from aerospace and automotive to primarymetal and energy. Today, we have a global presence, with ourcorporate headquarters located in Conshohocken, PA. Quaker Houghtonis a global publicly traded company with a unique collaborativeculture that supports career growth for its colleagues and offerscompetitive compensation and benefit programs. Our people are ourgreatest strength. We are a global team of colleagues whocollaborate to move forward together and exceed our customersexpectations. As Customer Service Representative, you will play anessential and value-adding role by acting as the heart of ouroperations. What do we offer? - Competitive pay programs with bonusopportunities. - Hybrid and flexible hours work arrangement for abetter work-life balance - An international, collaborative anddynamic work environment - QH University that offers continuoustraining tools for all seniority levels. - Wellbeing, ColleagueResource Groups & other attractive DEI programs. - GlobalGiving initiatives offering paid volunteering leave to dedicate tothe cause of your choice. - Joining a team where supporting eachother is part of the culture, in a company where customer successis our own. What will you do? Provide an AMAZING Customer Serviceexperience. To perform consistently with the highest level ofquality and exceed customer expectations to deliver exceptionalvalue. - Cooperate and collaborate daily with customers, internaldepartments and affiliates. - Receive and handle all third-partyorders. - Receive and handle all orders for the respective QuakerHoughton affiliates - Ensure that EMEA/local Supply Chain isinformed on all details enabling in time planning, production andcustomer delivery. Discuss and define production and deliveringoptions with internal departments and provide customers, salesemployees the necessary information about orders, shipment anddelivery dates. - Receive, prepare, send and follow upon allRequests for quotations - Maintain up to date work and customerinstructions, policies & procedures. - Ensure compliance to theexecution of commercial SLAs, contracts or other type ofagreements. - Monitor and archive the correct Delegation ofAuthority - Ensure AUDIT compliance, support audits (internal andexternal). - Produce compliant shipping documents for Export ordersand liaise with transport providers regarding logistics ofshipments - Monitor FCA shipments within the EU to ensure correctVAT requirements are met - Any Customer Service related tasksrequired to assist the needs of the business What are we lookingfor? Experience: Solid experience in a similar role in aninternational export operations environment within themanufacturing sector. IT knowledge: Proficient in Microsoft Word,Excel and Outlook. ERP knowledge is highly valued. Languages:English and French professional level spoken and written is a must.Soft skills: - Customer oriented with good prioritization skills. -Strong communication skills both verbal and written. - Ability towork at all levels within the business. - Good organizationalskills with the ability to work to tight timescales. - Resultsfocused and the ability to take ownership of tasks Who are we?Quaker Houghton is the global leader in industrial process fluids,continually improving and innovating so the worlds steel,aluminum, automotive, aircraft, machinery and industrial partsmanufacturers can stay ahead in a changing world. Our chemists,engineers and industry experts partner with our customers tocontinually improve their operations so they can run even moreefficiently, even more effectively, whatever comes next. Ourvalues: Live Safe, Exceed Customer Expectations, Drive Results,Embrace Diversity, Do Great Things Together and Act with integrity.Our core values embody who we are as a company, guide our decisionsand inspire us. Our commitment to these values, in words andactions, builds a safer, stronger Quaker Houghton. They are thefundamental beliefs that guide our internal conduct and ourrelationship with the outside world. Send us your application andFIND YOUR FUTURE!