Requirements: English
Company: NESS SOLUTION sp. z o.o.
Region: Warsaw , Masovian Voivodeship
technologies-expected :
technologies-optional :
about-project :
- As a Business Technical Services Analyst, youll play a key role in analyzing API-related issues, supporting secure environments (including certificates), and collaborating with development, product, and compliance teams across different time zones. This role blends technical investigation, client communication, and hands-on support ideal for someone who thrives at the intersection of business and technology.
- Youll work remotely from Poland, typically during UK business hours (9:0017:00 CET). Some projects may require collaboration with US-based teams in the 14:0022:00 CET window.
- Were not expecting you to be a senior engineer what matters most is a strong base in tech, a proactive mindset, and the willingness to learn fast while working on meaningful problems with international teams.
responsibilities :
- Investigate and resolve technical issues reported by clients especially around API usage, data mismatches, and system integration
- Analyze API responses and assist in replicating integration issues using tools like Postman
- Support the deployment and lifecycle management of SSL/SSO certificates
- Collaborate daily with development, compliance, and support teams across Poland, the UK, and the US
- Document technical findings, solutions, and environment-specific configurations
- Contribute to internal initiatives such as release coordination, audits, and platform improvements
requirements-expected :
- 12 years of experience in a technical analyst, implementation, or L2 support role
- Strong analytical and problem-solving mindset with attention to detail
- Experience working with REST APIs debugging, validating responses, or assisting with integration
- Familiarity with tools like Postman or similar (e.g. Swagger, Insomnia)
- Good communication skills and fluency in English (C1+) for daily collaboration with international teams
- Understanding of basic incident workflows and client-facing support standards
- Availability to work standard UK business hours (9:0017:00 CET) (some roles may require US-aligned hours: 14:0022:00 CET)
offered :
- Work in a global fintech environment with real impact on clients operations
- Opportunity to develop both technical and client-facing skills
- Remote-first setup with flexible work-from-home model
- Collaborative, experienced, and supportive team
- Career growth opportunities and access to innovative tech
benefits :
- sharing the costs of sports activities
- private medical care