Requirements: English
Company: Griffin Gaming Partners
Region: pais vasco, spain , Basque Country
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Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?
Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
We are looking for a motivated, autonomous Associate Account Manager to strengthen our Customer Success Department for the DACH region. You will own a large portfolio of clients, ensuring they maximize the value of our sustainable procurement solutions. You will act as a strategic advisor, guiding clients to scale their sustainability initiatives across their global supply chains. Your ability to build strong relationships, understand client needs, drive improvement, and leverage technology will be crucial in accelerating their success. You will be expected to strategically engage with impacted stakeholders to discuss complex sustainable procurement solutions in German and English.
Key Responsibilities
- Build and maintain trusted relationships with a large portfolio of clients, acting as their main point of contact. Ensuring that they maximize the value they get from the EcoVadis solutions and provided self-service resources.
- Advise a large portfolio of accounts on the strategic implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional solutions and add-ons when needed.
- Establish and maintain a strong relationship with customer project managers and decision makers. Organize and lead high-impact, data driven strategic check-ins with clients. Know when to step in while letting automation work.
- Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.
- Support clients compliance efforts by helping clients leverage our solution for their supply chain due diligence.
- Collaborate cross-functionally with Sales, Renewal Management, Product, and further global teams to ensure a seamless customer experience.
- Manage and retain a portfolio of clients, proactively addressing challenges and recommending solutions internally as well as externally.
- Track key success metrics and report on customer health, engagement, and satisfaction.
- Contribute to EcoVadis continuous improvement process by providing feedback to the product management team on solution development needs.
- Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.
We are looking for
- Experience: 3+ years in customer success, account management, or client-facing roles in a SaaS company.
- SaaS & Sustainable Procurement Knowledge: Familiarity with SaaS solutions and automation tools. Knowledge of procurement systems is an asset - but not mandatory.
- Client-Centric Mindset: Strong ability to build and maintain long-term client relationships.
- Problem-Solving Skills: Ability to anticipate client challenges and proactively develop solutions. High level of resilience and open to work in a constantly changing environment.
- Data-Driven Approach: Comfortable analyzing data to drive strategic decisions and recommendations.
- Project Management: Strong organizational skills with the ability to manage multiple accounts and initiatives simultaneously.
- Excellent Communication: Strong presentation and communication skills. Fluency in English and German is a must.
- Adaptability & Tech-Savviness: Comfortable learning and demonstrating new technologies to clients.
- Change Management Experience: Supporting organizations through process automation and adoption.
Why Join Us?
- Be part of a fast-growing company at the forefront of sustainable procurement and digital transformation.
- Work in a dynamic, collaborative, and innovative environment.
- Competitive salary, benefits, and professional development opportunities.
- Opportunity to make a real impact by helping businesses optimize and scale through automation and responsible sourcing.
- Potential for contract extension based on performance and business needs.
Ready to drive the future of sustainable procurement with us? Apply today!
Additional Information
Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing remote team is full of talented professionals f