Added: 2025-05-28 15:17.00
Updated: 2025-05-30 03:27.15

(Senior) Customer Success Manager Italy

Province of Ancona , Marche, Italy

Type: n/a

Category: Customer Service & Support

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Requirements: English
Company: Aufinity Group | bezahl.de
Region: Province of Ancona , Marche

Your missionYou areresponsiblefor ouritalian customersand take care of allcommunicationYou areintroducing an innovating payment processesfor cardealer groupsand other industriesYou are responsible for thetrainingof the operational managers (remotely/on site) for ourproduct usageYou identify possible stumbling blocks in theonboarding projectand eliminate them in coordination with customers and your colleagues from other areasYou are in charge ofupgrading our solutionfor existing clientsThrough your proximity to the customer, you help to continuouslyimprove our product and processesYour profileYou have at least 5 years of experience in digital (multi) project management, ideally with proof of your own successful projectsA structured and clean way of working, even in stressful situations: you are used to keep several balls in the airClear and confident communication at C-level, even in a tense environmentWillingness to travel to our customersYou are native or bilingual in italian, confident in business english and keen to work in a fast-paced environmentExperience in the automotive or software environment is the cherry on the cake, but not a mustWhy us?The opportunity to be part of one of the most exciting FinTech Scale-Up stories in EuropeTake advantage of our extensive training and development opportunities to constantly improve your skills and develop yourself further.An open and transparent corporate culture where your ideas and suggestions are always heardPossibility of working from homeLook forward to monthly team events where the focus is on team spirit and funAbout UsWe, Aufinity, are a Cologne-based FinTech scaleup and pioneer for digital payment solutions in the automotive sector. In 2018, we created bezahl.De, the first all-in-one platform for digital payment management in the automotive trade. With our product, we optimize internal payment processes and help our customers save valuable time and costs in the back office. At the same time, we enable car dealership groups to offer a fully digital payment process with various payment methods - including specialized payment methods for large sums - for the first time.
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