Requirements: English
Company: Nexeo
Region: Brussels , Brussels
Nexeo Belgium is looking for an Amicable Collection Officer to support one of our key clients in the banking sector.
As an Amicable Collection Officer, you will:
- Manage and follow up on unpaid instalments to prevent escalation to litigation.
- Maintain daily contact with clients in arrears, both via phone and email, with a customer-centric and diplomatic approach.
- Analyse client files to identify the appropriate treatment and negotiate repayment solutions.
- Ensure accurate and qualitative management of all case-related information.
Your profile:
- Bachelors or Masters degree.
- At least 2 years of relevant experience in a similar role.
- Excellent communication skills in Dutch, French, and a strong command of English.
- Proficient in MS Office and comfortable with various IT tools.
- A strong interest in finance and banking products is a plus.
Soft skills:
- Assertive and results-oriented negotiator.
- Customer-oriented, diplomatic, and stress-resistant.
- Analytical mindset with strong attention to detail.
- Autonomous, problem-solver, and a great team player.
- Able to work under pressure and adapt quickly.
We offer:
- Hybrid working: 50% remote, 50% on-site.
- An opportunity to join a dynamic team within a major banking group.
- A stimulating work environment that values collaboration and performance.
Interested in helping customers and making a real impact?
Apply now and join Nexeo Belgium!
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