Requirements: English
Company: Avance Consulting
Region: Utrecht , Utrecht
Position: Change Manager Job Type: Permanent Location: Utrecht, Netherlands Job Purpose and primary objectives: Manage, plan, and drive the overall ITSM Change Management Landscape Key responsibilities: Lead the change management activities within a structured process framework according to latest ITIL practice and organizational needs. Evaluate the change impact and readiness to limit potential risk. Tracking implementation progress and reporting back to management Accountable for overall process efficiency and effectiveness of change process Coordinate with technical teams to ensure change is presented effectively in CAB. Lead CAB and pre-CAB involving multiple stakeholders. Develop, maintain, and communicate the planned changes to the stakeholders. Conduct brainstorming sessions on change management to technical teams to differentiate between various changes and Service Requests. Continuous service improvement of the change process and ITSM change module. Share weekly, and monthly change reporting. Determine changes that qualify as emergency changes and ensure that they are regularized. Knowledge on at least one ITSM tools is must (Manage Engine / Service Now / Omni tracker /TopDesk etc)