Scope:
Technical Support activities in the Directorate of Service and Support (S&S)
oTechnical Support through resolution of Technical Queries (TQs)
oSupport to Customer Support Representatives (CSR) located at nations Main Operating Base (MOB)
oIn-service data collection
oCommunication with EPI Customers (ADS and OCCAR) and with A400M Operators for engine related topics (letters, presentations, )
Responsibilities:
Technical Queries
oProvide Technical solution complying with
Customer needs through assessment of deviation to published limits, flight data analysis, troubleshooting, coordinating with the design or system owners and Service Engineering team
Contractual timeframes
oPropose Manual improvement based on the in-service experience gained through TQ resolution
oOn a voluntary basis, participate to 24/7 AOG support service
Customer Support Representative
oEnsure CSRs are informed and trained to support Operators for changes w.r.t. Instructions for Continued Airowrthiness (ICAs)
oEnsure CSRs are up to date w.r.t. in-service events happening in the global fleet
oSupport CSRs in their daily activities
In-service data collection
oMonitoring of Service Bulletin embodiment
oCollecting and post-processing of fleet ageing data through regular CSR reporting
oCollecting in-service occurrence reporting (ISO) through CSR network and ensure completeness of the ISO database
Communication to EPI Customers and A400M Operators
oIssuance of Service Information Letters
oTechnical Support presentations
Profile:
Engineering degree
Years Experience: 3-5 years in aeronautical industry
Experience with aeronautical engines design / in-service technical support
Desirable experience in Technical Queries / Technical Variances and engineering event investigations
Familiar with TP400-D6 Programme
Fluent in English (writing and speaking); fluent in Spanish and other European language (French, German) are a plus