The Channel Manager Optimization Executive role is actively involved in day-to-day connectivity-related tasks and optimization work. He/she is accountable for the initial set up of the connectivity, handles incidents related to the connections and proactively monitors the assigned Channel Managers performance to detect improvements and efficiencies.
By facilitating this first line support and optimization work, the Channel Manager Optimization Executive is an important stakeholder in making sure our hotel partners can flawlessly connect to HBX Group, and contributes to an efficient, optimized workflow between the HBX Group API and the Channel Managers, resulting in increased revenue and competitiveness.
HBX Group distributes hotel inventory through its own legacy contracting model and via integrations with its partners. Working via a Channel Manager requires optimal synchronization between systems, therefore ongoing optimization work is necessary to make sure the inventory is ready for its distribution. Over the past years, HBX Group has connected with hundreds of Channel Managers, making the Connectivity Team a very strategic and dynamic area with opportunity for professional growth. To keep pursuing the growth plan in the Connectivity area, HBX Group is looking for a Channel Manager Optimisation Executive.
The Channel Manager Optimisation Executive is accountable for pro-active monitoring of the connectivity, initial set up and incident handling of the Channel Managers connected with the HBX Group API. He/she works very closely with het HBX Group Commercial teams, Technical Account Managers, Product Management/IT. The role offers a broad exposure to both the commercial and technological areas within the company.
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