Client advisor HUBLOT
Department: Retail
ECI Castellana
El Corte Ingls, C. de Raimundo Fernndez Villaverde, 79, Planta 0, 28003 Madrid
Job purpose:
Act as the ambassador of Hublot in store and out-store, online and offline, working towards the success of the business through sales, events, and CRM activities
Description of tasks:
Achieve monthly and yearly sales targets by offering an impeccable customer service, demonstrating empathy and in-depth product knowledge, as well as a genuine passion for human relationships
Handle after-sales services enquiries to ensure a quick and qualitative treatment of request to generate client satisfaction
Perform required operational tasks to maintain the boutique environment including outside windows
Be a proactive user of CRM and clienteling practices and techniques
Perform opening and closing duties, inventory management as well as reporting tasks
Expected Skills:
Experience in the retail environment (luxury good and/or hospitality) and in dealing with clients
Passion for the brand and watches in general
Very good knowledge of MS Office automation tools
Very good communication skills
Very good sense of service
Flexibility and team spirit
Organization skills
Interpersonal skills
Languages:
Spanish: native/fluent
English: fluent