Requirements: English
Company: Perfect Match
Region: Brussels , Brussels
Ready to level up your tech support career? 4 days remote per week.
Join a fast-growing international scale-up in the clinical trials and healthcare tech space, with offices across Belgium and the EU. Known for its innovative SaaS platform and mission-driven culture, our client offers a collaborative, impact-driven work environment where technology truly serves a purpose.
What youll be doing:
- Take charge of technical support tickets, diving deep into issues using monitoring tools, logs, and developer consoles.
- Diagnose and debug APIs (REST, SOAP), identifying performance issues and bugs.
- Work closely with Product, QA, and Engineering teams in an Agile, cross-functional environment.
- Keep documentation and knowledge bases sharp and useful for both internal teams and customers.
- Participate in post-incident reviews and propose improvements to tools, processes, and products.
- Proactively monitor systems with tools like Datadog, Kibana, and Sentry to detect and prevent issues.
What were looking for:
- EXCELLENT English, written and spoken !
- 2+ years in technical/application support, ideally in a SaaS or IT environment
- Bachelors degree in Computer Science, IT, or similar
- Strong communication with non-technical stakeholders
What our client offers:
- Up to 60K EUR/year + perks: Mobility budget OR company car, fuel card, meal vouchers, hospitalization insurance, net expenses, laptop & phone
- Hybrid work model: split your time between home and modern EU offices located in Louvain-La-Neuve. (UP to 4 days remote)