Requirements: English
Company: Nexeo
Region: brussels region, belgium , Brussels
Nexeo is currently looking for a Business and Functional Analyst for Service Now for a leading financial institution in Brussels.
Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.
As a consultant you will have the opportunity to be part of Nexeo:
- International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
- + 450 employees
- over 20% growth each year
Mission Context:
The bank is rolling out a new multi-media contact solution and migrating onboarding activities to improve customer service. Service Now will support this transformation.
Key Responsibilities:
- Identify and validate business/client needs and ensure they align with the solution''s functionality.
- Define business models and document requirements using tools like UML and Visio.
- Translate business needs into Service Now requirements, document functional analysis for developers.
- Participate in end-to-end testing, report progress, defects, and risks.
- Support business onboarding and change management.
- Act as a liaison between stakeholders, ensuring clear communication.
- Manage risks, constraints, and issues, ensuring timely delivery.
Requirements:
- 8+ years as a Business and Functional Analyst. Service Now knowledge preferred.
- Expertise in UML, Visio, and MS Office.
- Strong understanding of workflow processes and stakeholder management.
- Proficient in Dutch, French, and English (written and spoken).
Skills:
- Analytical, customer-centric, with strong problem-solving abilities.
- Experience in Agile and banking sectors is a plus.
If you are an experienced Business Analyst with a passion for innovation in IT solutions and a drive for success, we would love to connect with you!
@BusinessAnalyst @ITsolutions @Agile @ServiceNow @DigitalTransformation @Consulting @Innovation @TechCareers