Requirements: English
Company: Tangent International
Region: Rijswijk , South Holland
Tangent International are urgently looking for a Customer Support Engineer (Solar & Energy Storage / Renewable Energy) to work a 3 month rolling contract based in Netherlands (Rijswijk)
Job SOW:
- The 5/8 hour L1 service provider picks up the phone from Customer
- Helps the customer through the troubleshooting steps or creates escalations
- Guide customer to collect information and log according engineer requirements
- Assist to create the ticket for customer according procedure of the client
Requirement:
- Effective phone call handling skills and able to handle complains properly
- Analytical thinker, quickly guide the customer to the solution.
- Proactive attitude and Team worker
- Experience with customer support and service orientated
- Fan of procedures and experience with a CRM system
- electrotechnical background (preferably, not mandatory)
- Computer use skills (Microsoft Office and other, mainly web based applications)