Added: 2025-05-28 13:26.00
Updated: 2025-05-30 03:36.25

Service Delivery Assistant @ Piwik PRO

remote, poland, Poland

Type: n/a

Category: Customer Service & Support

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Requirements: English
Company: Piwik PRO
Region: remote, poland ,

We are looking for a Service Delivery Assistant to work with us on a part-time basis.


The team provides services to both internal and external customers across our product portfolio. It ensures a smooth account creation process, supports Account Managers with license data management, and delivers additional services on time and with high quality. The team also coordinates complex internal processes, such as sunsets and migrations.

This role is a great opportunity for someone who wants to gain hands-on experience in a fast-paced SaaS environment while contributing to the day-to-day operations of the Service Delivery team. It''s ideal for someone looking to grow into more advanced responsibilities over time, such as process automation and service delivery management.

This position is especially well-suited for students or early-career professionals eager to build a career in tech, operations, or customer-facing roles within a SaaS company.

Tools used at work:


Required competencies:

Nice-to-have background:

We are looking for a Service Delivery Assistant to work with us on a part-time basis.


The team provides services to both internal and external customers across our product portfolio. It ensures a smooth account creation process, supports Account Managers with license data management, and delivers additional services on time and with high quality. The team also coordinates complex internal processes, such as sunsets and migrations.

This role is a great opportunity for someone who wants to gain hands-on experience in a fast-paced SaaS environment while contributing to the day-to-day operations of the Service Delivery team. It''s ideal for someone looking to grow into more advanced responsibilities over time, such as process automation and service delivery management.

This position is especially well-suited for students or early-career professionals eager to build a career in tech, operations, or customer-facing roles within a SaaS company.

Tools used at work:

,[Assistance with the delivery of instances (on both, public and private clouds), including:, updates, post-delivery validation, SSL certificate renewals, License management, Managing (upgrading/deleting) core accounts, Assistance with additional services delivery, Assistance with the rollouts, sunsets and migrations along with developing the relevant documentation, Assistance with On-premisses offboarding, Assistance with automating services and operational optimization] Requirements: Data management, SaaS, SSL, Communication skills, Web technologies, Atlassian, Jira, Confluence, Google Workspace, Digital marketing, Web development, JavaScript, HTML, CSS, Cloud computing, Security, Analytics platform Additionally: Free coffee, Bike parking, Shower, No dress code.
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