Requirements: English, German
Company: Motife Sp. z o.o.
Region: Krakw , Lesser Poland Voivodeship
about-project :
- Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe.
- We are looking for a Senior Service Desk Specialist with German to lead and support the daily operations of our IT Infrastructure Service Desk. This role is ideal for someone with strong experience in SLA/KPI management, excellent communication skills, and the ability to provide voice-based technical support in English and German.
- Skills: English and German proficiency, IT infrastructure, SLA/KPI management, incident resolution
responsibilities :
- Oversee and coordinate daily Service Desk operations.
- Ensure compliance with SLAs and KPIs to maintain high service standards.
- Deliver voice-based technical support for IT infrastructure issues.
- Support users in English and German.
- Identify, diagnose, and resolve technical incidents and problems.
- Collaborate with other IT teams to ensure seamless service delivery.
- Maintain and improve knowledge base and documentation.
- Contribute to continuous service improvement initiatives.
requirements-expected :
- 3+ years of experience in IT Service Desk or Infrastructure support roles.
- Fluency in English and German.
- Openness for rotational shift.
- Proven track record in managing SLAs and KPIs.
- Strong customer service focus and user-oriented mindset.
- Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy).
- Ability to work independently and in a team environment.
offered :
- Private medical care for employees and their families at Lux Med.
- Guaranteed 26 days of vacation.
- Reimbursement for glasses (in the amount of PLN 400, once per 3 years).
- Access to a benefit cafeteria system on the Worksmile platform (worth PLN 175 per month).
- Life insurance.
- Possibility of development, various free pieces of training or courses with the possibility of receiving certificates.