Requirements: English
Company: FBK
Region: Milan , Lombardy
Customer Account Were FBK, the global leading TenderManagement software company. We help Life Sciences & Healthcarebusinesses to unleash the potential of every Bid and Tender andfor that, we need to join us as a Customer Account. The team: TheCustomer Account team at FBK is responsible for managing our globalcustomer portfolio to ensure their satisfaction, retention andexpansion. We work at the intersection of Customer Management andGo-To-Market execution, partnering with Marketing, BusinessAnalysts, and Tech to drive growth and deliver measurable businessvalue through FBK solutions. The role: Were looking for a smart,driven, and entrepreneurial Customer Account who thrives onbuilding meaningful customer relationships while also playing astrategic role in our go-to-market initiatives. You will takeownership of the full customer journey from identifyingopportunities and leading the sales cycle, to enabling success,renewals, and growth across your account base. If yourecustomer-obsessed, commercially sharp, and energized bycross-functional collaboration, this is the role for you. The workyoull do: - Build trusted relationships with customers by deeplyunderstanding of their business context, challenges and strategicgoals - Identify and develop new business opportunities withinexisting and new accounts, aligned with customer needs and FBKsGTM strategy - Conduct the full sales cycle from discovery tonegotiation and closing - Deliver impactful presentations and demostailored to client-specific use cases and outcomes - Develop strongbusiness cases to support investment decisions - Drive upsell andcross-sell initiatives in your portfolio - Partner with Marketingto generate and qualify new leads, contributing directly to GTMplanning - Lead contract negotiations, ensuring win-win outcomesfor customers and FBK - Create and maintain Account Success Plans,setting clear goals and KPIs for each customer - Lead and manageend-to-end software implementation projects for customers -Collaborate with internal teams (Business Analyst, Tech, Support)to define project scope, timelines, deliverables and resourceplanning - Develop and maintain project documentation includingplans, schedules, risk assessments, and status reports - Use CRMtools to analyze engagement, satisfaction, and usage trends,driving continuous improvement - Serve as a customer advocate,ensuring their voice is heard across the organization Thequalifications you need: - A degree in Economics, InternationalBusiness or a comparable degree program - 3+ years of experience insoftware sales (SaaS is a plus) - Familiar with selling enterprisesolutions - Strong sales acumen with end-to-end ownership of thesales cycle - Experience collaborating with Marketing andGo-To-Market teams - Excellent communication and storytellingskills, in both English and Italian (additional languages are aplus) - A proactive and strategic mindset, with the curiosity tounderstand the clients world and the drive to challenge the statusquo - Familiarity with CRM tools What FBK can offer you: - Theopportunity to work in a unique and fast-growing field: TenderManagement & AI - A growing team from diverse backgrounds tolearn from and work with - Investment in your personal growth andskill development (career paths, L&D courses, mentorships, andmore) - A unique combination of innovative atmosphere paired withgreat professionalism and self-responsible work - A flexible,hybrid working model with a focus on work-life balance - A clearset of company values that guides everything we do: Play Like aTeam, Wear the Customers Shoes, Kindness Always and Think Forward- Competitive salary and incentive plans aligned with performanceAbout us: At FBK, we have built a leading product that has definedthe new standard of Tender Management Systems (TMS), but we don''twant to stop there. We give data-driven & AI technologiescontext and let them speak in a wholly new way based on ourtendering technology. The FBK TMS (CM|XS Suite) provides a set oftools and applications to help companies manage every phase oftender management from finding the best opportunities in the marketto post award analytics. Our technology helps bring immediate valueto the biggest enterprises around the globe and makes a directimpact on how people work day-to-day. At FBK HQ, we get things donequickly by cultivating an open-minded culture with creative,collaborative, autonomous teams in which the best ideas win. Equalopportunity: We value diversity and always treat all employees andjob applicants based on merit, qualifications, expertise, andtalent. We are an equal opportunity employer, and we do notdiscriminate on the basis of race, religion, color, nationality,gender, sexual orientation, age, marital status or disabilitystatus. Different makes us better.