Position Summary

As a Guest Experience Specialist , you will be responsible for providing personalized service and assistance to guests of the Rive Reine Nestl Learning Center and the Hotel Residence. As the first point of contact, you will ensure a seamless and welcoming experience.

A Day in the Life of a Guest Experience Specialist

Rive Reine Nestl Learning Center

• Warmly welcome and value guests, ensuring a home-like experience
• Proactively engage with guests to meet their needs
• Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experience
• Address guest complaints promptly and diplomatically
• Efficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guests
• Maintain detailed records of guest preferences, requests, and feedback

Rive Reine Hotel Residence

• Smooth check-in and check-out processes
• Make room & restaurant reservations, considering preferences and dietary requirements
• Administrative correspondence by email
• Invoicing of services & payments, collect and check various data
• Communication of daily information and weekly/monthly forecasts to other departments
• Handle safety-related operations, including fire alarm system and access control
• Irregular hotel working hours (including evenings & weekends)

What will make you successful

• Hospitality degree or equivalent with experience within the hospitality industry
• Confirmed successful experience as receptionist or in a comparable role
• In-depth knowledge of the region, local attractions, events, and services
• Excellent communication and interpersonnel skills
• Proactive, with strong customer service orientation and attention to details
• Ability to multitask and to work independently
• Always maintain high level of confidentiality and privacy
• Flexible, with strong organizational and time-management skills
• Good knowledge in computer tools (Microsoft Office, Protel is an asset)
• Welcoming presence, smiling attitude, open-minded, punctual
• Fluency in French and English, German and/or Spanish is a plus
  

Nestl is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.

At Nestl, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people''s lives that we touch every single day.

Be a force for good. Join Nestl and visit us on .