Requirements: English, German
Company: Undutchables
Region: Rotterdam , South Holland
Job description As a Customer Success Manager for the DACH region , youll help our clients German-speaking customers get real value from their platform. Youll build lasting relationships, guide new users, and play a key part in reducing churn and spotting growth opportunities. What youll do Guide new and existing mid-sized to large clients through a smooth onboarding process Build proactive, trust-based relationships with your portfolio through regular check-ins and strategic advice Spot upsell or expansion opportunities by understanding customer goals and platform usage Share client feedback with internal teams to support ongoing product improvements Host impactful sessions that help customers unlock the full potential of the tool Requirements What were looking for Youre someone who enjoys building meaningful client relationships and making complex tools feel simple. If youre proactive, organized, and ready to take ownership of your market this role could be a great fit. Youll thrive in this role if you have: At least 2 years of experience in Customer Success, Support, Implementation, or similar client-facing roles Professional fluency in German (C2 level) and strong communication skills in English (C1) A clear and confident way of explaining technical topics to users with different levels of expertise A structured approach to managing multiple clients, timelines, and priorities A proactive attitude, ownership over your market, and a solution-focused mindset Working conditions Whats in it for you Our client offers a rewarding work environment where your growth and well-being truly matter. Competitive salary with 8% holiday pay A yearly bonus (13th month), tied to company performance 25 vacation days plus an extra day each year up to your 5th work anniversary A 4-week paid sabbatical after 5 years with the team Flexibility to work from home, plus 4 weeks of remote work from anywhere Your choice of laptop (Mac, Windows, or Linux) Annual budget for training and skill development Access to OpenUp for mental health and personal growth Urban Sports Club membership to stay active A relaxed, international workplace with regular team activities Company description Our client is a rapidly growing software company helping event and production teams around the world stay organized and in sync. Their cloud-based platform supports everything from gear tracking to crew planning used in over 70 countries for everything from small shoots to large festivals. With offices in the Netherlands and Canada, their 100+ team members come from 30+ nationalities. The culture is open, international, and built on curiosity, ownership, and collaboration.