Requirements: English
Company: Oliver Wyman
Region: Milan , Lombardy
Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.
The Opportunity:
The Receptionist is the first point of contact for clients and colleagues in the office, responsible for the smooth running of the reception area and support all businesses on site in all administrative and organizational matters.
Key Responsibilities:
- Ensure all incoming calls are answered promptly, in a courteous and professional manner, prioritizing as appropriate
- Log and greet all visitors, including clients, delivery persons, maintenance workers, etc. to ensure proper security is in place
- Book meeting rooms and manage their logistics including general set up/cleanup of rooms, catering requests, liaising with Technology Services for video conferencing requests
- Procurement and Resource Management: Handle procurement of office and pantry supplies, taking ownership of inventory management to ensure resources are available, used efficiently, and managed cost-effectively. Done by receptionist
- Handling of incoming and outgoing mail and packages, and large mailings
- Assist with activation of badges, photos and induction documents for new hires
- Act as key operator of copy, fax, binding, shredding, and kitchen appliances
- Undertake training in office equipment and operation as necessary for other staff
- General and preventive equipment maintenance including coordination of repairs
- Daily maintenance of office space ensuring the office always remains as a safe and productive working environment liaising with contracted cleaning services as needed, and enforce the firm clean desk policy
- Assist with facilities and equipment set up for meetings and firm functions
- Work effectively with all departments to handle requests and to fulfil common goals in a proactive and customer service manner
- Assist with storage of fiscal/expenses/contract documentation
- Support the Office Services Specialist to ensure compliance on Health and Safety / First Aid kits
Key Competencies:
- Organisational and Time Management Skills: Ability to manage multiple tasks and priorities effectively to ensure smooth office operations.
- Strong Communication and Interpersonal Skills: Proficient in verbal and written communication, fostering a collaborative and supportive work environment as well as positive relationships with colleagues, vendors and visitors.
- Service Orientation: A friendly and helpful approach to interacting with visitors and callers, ensuring they feel genuinely welcomed and valued.
- Problem-Solving and Adaptability: Proficiency in identifying issues proactively and developing practical solutions to enhance office operations and resolve facilities-related challenges while adapting to changing circumstances.
- Technical Proficiency: Familiarity with OS software, procurement systems, and health and safety compliance tools, as well as basic IT troubleshooting skills.
- Fluent English Italian.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.