Requirements: English
Company: Koda Staff
Region: Brussels Metropolitan Area ,
About the Company
This is a leading postal and logistics company in Belgium, committed to providing innovative solutions and exceptional service to its customers. Their mission is to connect people and businesses through reliable and efficient communication and logistics services. They foster a culture of collaboration, inclusivity, and continuous improvement.
About the Role
The CRM Dynamics Functional Consultant, Functional Analyst will play a crucial role in supporting the architect to find, present, and communicate suitable solutions while ensuring continuous improvement and innovation within the solutions.
Responsibilities
- Conduct workshops to analyze business processes, their needs, and current operational solutions to gain a deep understanding of requirements and challenges to foster OOTB adoption
- Represent the business interests towards integrators in both project- and CoE-mode
- Produce or review user stories and functional specifications
- Produce or review the design of customized functionality of MS Dynamics 365 to meet specific business needs and requirements
- Configure or review the configuration done by Suppliers or colleagues
- Regularly update JIRA boards
- Participate in all Scrum events
- Participate in UAT and ensure test cases are documented with clear descriptions of requirements, expected results, and results in close coordination with business
- Coach business colleagues on user training
- Contribute to the up-skilling of the current internal team
Qualifications
- 10 years of CRM MS Dynamics hands-on experience acquired
- Proven experience in multinational or large-size companies
- 3 years of strong exposure to functional or business analysis with experience in producing, maintaining, and communicating Service Blueprints, Processes Blueprints, and User Stories detailing down
- Fluent in English, French, and Dutch
- Excellent written English
Is this interesting and relevant for you? Please apply through here with an up-to-date cv.
Or reach out to me on +32 466 90 28 87 / pascal@kodastaff.be.