Requirements: English
Company: Capitole
Region: Murcia , Region of Murcia
Capitole Consulting keeps growing and we want to do it with you!
Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!
Experience: +2 years of experience Service Desk/Service Operation related activities.
Skills:
- Help Desk, Expert.
- Incident and Service Request Management, Expert.
- Ticketing Systems (e.g. Jira, Freshdesk (Remedy; get.IT).
- Experience of working with 3rd party software vendors.
- Experience with Cloud Environment/ Infrastructure (Azure preferred)
- Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU, )
- Basic experience with Cloud bases Analytics tools (e.g. HDI R, HDI Spark, Data Bricks, )
- Monitoring and logging experience (Azure Monitor, Log Analytics, Application insights)
Basic experience with big data compute tools (e.g. Data Science VMs, WebApps, etc.).
Position description:
Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing.
Project/activity for the engagement.
Incident Management:
- Single point of contact of users for incidents.
- Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,)
- Complete with qualified information incidents recorded by the users.
- Evaluate incidents related to escalation and problem solution initiation.
- Analyses root cause when possible and workarounds in case of errors.
- Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
- Interface towards 2nd Level contacts within IT and supplier.
- If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
- Monitor incident, push incident solution and keep inform the user.
- Verify solution if needed with the user.
- Close incident.
Service Request Fulfillment:
- Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,)
- Prioritizing of service requests.
- Fulfill service request according work instructions and forward service request to responsible unit.
- Inform requester about request fulfillment.
- Closing service request.
Others:
- Advise end users on hardware and software usage.
- Consult Service/-Application Owner related to support topics.
- Administration of user credentials and user accounts.
- Monitors and reports running services, e. g. availability, capacity and quality. Creation and analysis of incident reports, identification of weaknesses and initiation of improvement measures
- Implements measures to resolve or escalate issues in the event of recurring incident.
- Manages operation and event logs (incl. classification).
Observes and keeps an eye on new technologies for the further development and improvement of existing tools and processes.
Technical knowledge/Accountabilities:
- Knowledge in Microsoft Azure Platform (Portal and basic CLI commands)
- Knowledge in Azure WebApps/Function Apps.
- Knowledge in ADLS Gen2 Storage Accounts.
- Knowledge in Azure Databases (SQL Server, SQL DWH)
- Knowledge in Windows and Linux VMs (Bash, Powershell)
- Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).
- Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies and FW)
- Basic Knowledge in Azure SaaS (Databricks and ADF).
- Basic Knowledge in Azure Devops (Connection to Azure resources)
- Basic Knowledge with Infrastructure as Code (Terraform or similar)
- Experience with container management (Docker, Kubernetes)
- Automation / Scripting skills to streamline tasks
Or similar experience:
- Experience with Azure supporting services
- Experience with ADLS
- Experience with Azure Data Factory
Languages: English C1
Location: FULLREMOTE
Schedule: flexible. Friday intensive.
We''re great, but with you we''ll be even better.
For this you will have:
- Budget of 1.200 in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).
- Follow-up with your team every month for continuous feedback.
- Teleworking.
- Flexible working h