Requirements: English, German
Company: FleetOne Solutions S.L.
Region: Barcelona , Catalonia
DESCRIPTION
Heike, Sergi and Torsten are overwhelmed by recent successes and so they are looking for two more people to be the next customer service champions.
We run a small B2B company, which develops the best Fleet Management software for organizations that maintain a fleet of 100 vehicles or more. So a 100% IT shop. Heike handles day to day tasks from Germany, while Sergi and Torsten do the development stuff in Barcelona.
Are you great with people, tech-savvy, and love keeping things organized? Were looking for a friendly, detail-oriented go-getter to be the first point of contact for our B2B customers.
Heres what youll be doing:
- Customer Support: Help our clients navigate our IT system, troubleshoot issues, and ensure they feel supported every step of the way.
- Invoicing: Manage invoicing like a pro accuracy is key, and youll make sure everything runs smoothly.
- Proposal Writing: Craft clear, compelling proposals that wow prospective clients.
- Client Relations: Keep in touch with our customers and prospects, building strong relationships and helping them see the value in what we do.
REQUIREMENTS - What were looking for:
- Someone with excellent communication skills youll be chatting with clients a lot!
- Strong organizational skills juggling multiple tasks is your superpower.
- Experience with IT systems and customer support tools (or a quick learner whos eager to pick it up).
- A knack for writing from proposals to professional emails.
All our customers are based in Germany, so language proficiency is a must.
OFFER - Why youll love it here:
- Not a call center position instead, you''ll be building meaningful relationships with our B2B clients.
- Be part of a dynamic, growing team that values your input.
- Flexible work environment (work hours are unfortunately fixed, but we are flexible about remote work / work from home).
- Work days from Monday to Friday (no weekends and no out of hour).
- Presence on Spanish holidays and differing German working days may be required, but is negotiable.
- Opportunity to grow and take on more responsibilities as we scale.
We are a small company, but have massively grown over the last 7 years and there is no end in sight. As such you can expect guidance, extensive training and many opportunities and resources for your personal growth.