Credit Collector Public Customer

catalonia, espana , Catalonia, Spain

Type: n/a

Category: Customer Service & Support

Requirements: English
Company: Werfen
Region: catalonia, espana , Catalonia

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality.

Job Summary

Main function is proactively analyze and control all the registries with the customers correct department to make sure customers outstanding balances are conformed and payed. Follow up debt maturity and makes sure all invoices are collected on a timely manner. Also, in case of past due invoices, trigger the corresponding actions and escalation path to ensure outstanding balances are managed and cashed in. Get information about the invoices status and payments forecasts. Detailed management for problem solving.

Key Accountabilities

• Monitor accounts to identify outstanding debts and claiming it.
• Investigate historical data (delivery note, purchase orde, invoice, offert, tenders, technical assistance docs,) for each debt or bill.
• Find and contact clients (suitable interlocutor for each case) to ask about their overdue payments.
• Follow up incidents (internal or external) to take actions to encourage timely debt payments.
• Customer services when they ask for information or claim disconformities.
• Face-to-face visits to customers.
• Resolve billing and customer credit issues, helping to cash allocation and reimbursements.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status, weekly and montly reporting.

Minimum Knowledge & Experience required for the position:

• 3+ years of Collections experience (Accounts Receivable may be considered).
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• University degree preferred.
• Languages: Spanish & Catalan (native or negotiation) & English valuable.
• SAP knowledge desirable.

Skills & Capabilities:

• Team player.
• Flexibility and adaptability to fast changing environment.
• Results-oriented.
• Used to work under pressure.
• High working capability.

Travel requirements:

• 25% of time.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individuals race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.

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