Requirements: English
Company: NSI
Region: Luxembourg
To reinforce our teams, we are looking for anExperienced service desk agent speaking french & english. Your main responsibilitiesMainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues adviceInvolvement in customer projects will also be expectedMore specifically, the following tasks will need to be performed:Support on network infrastructureCall handling, tracking, dispatching, and escalationMonitoring critical systemsParticipation to infrastructure improvement projects Your profileYou have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...Fluent in French & English. German and Luxembourgish are an asset.Open-mindedness and readiness to work in a multicultural environmentStrong team spirit and customer orientationVery important: given the 24/7 service provided to customers, availability to work nights and weekends is requiredITIL certification would be a valuable asset If at the end of the recruitment process your application is successful, you will be asked for a criminal record. What is offered ??Take the opportunity to join our "NSI family", where human values remain at the heart of our prioritiesPermanent contractTraining coursesDynamic and innovative environmentBe in the position to open your career perspectivesCompetitive salary package If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.