Requirements: English
Company: Hafele Italia srl
Region: Como , Lombardia
DIGITAL CUSTOMER EXPERIENCE (CX) MANAGER Permanent,Full-Time, Remote (with travel to Group Head Office in Germany):Your new Company: Hfele is an internationally trusted namesupplying furniture fittings, ironmongery and hardware to thetrade. We are recognised for our extensive range and quality ofproduct as well as our expertise in the industry and excellentcustomer service. Hfele provides comprehensive customer supportthrough our best-in-class sales and support team. Your new role:Are you passionate about delivering world-class digital experiencesand driving meaningful change across global operations? Do youthrive in dynamic, cross-functional environments where innovationand customer focus are at the heart of everything? Were lookingfor a Digital Customer Experience Manager who will also serve asthe Global Process Owner for the Contact-to-Order (C2O) journey adual role with big impact. This is your opportunity to shape theway our customers interact with us digitally, whilst alsotransforming our global processes to deliver seamless, efficientservice every time. As Digital Customer Experience Manager, youwill: - Lead the design and execution of digital strategies acrossall customer touchpoints - Drive initiatives that improve theend-to-end digital journey from website to social to mobile -Align departments and regions to create a consistent and engagingcustomer experience - Leverage data, feedback, and analytics tocontinuously innovate and optimise - Be the champion for digital CXbest practices across global teams As Global Process Owner (C2O),you will: - Take ownership of the full Contact-to-Order processglobally - Standardise and harmonise processes across markets anddepartments - Lead cross-functional teams to improve performance,efficiency, and customer satisfaction - Use KPIs and insights toshape future process improvements - Play a key role in changemanagement, training, and adoption of new ways of working Whatyoull need to succeed: - A degree in business, marketing, computerscience or related field - Fluent English communication; German orother languages are a plus - Several years experience in digitalcustomer experience and process management - A solid grasp of toolslike CRM systems, analytics platforms, marketing automation, andprocess modelling - Proven ability to building relationships with avariety of different stakeholders and well as lead cross-functionaland multicultural teams - Strong analytical, problem-solving andproject management skills - A customer-first mindset and passionfor continuous improvement - Willingness to travel across the Groupwith strong touch points in Germany What youll get in return: -Competitive salary - Annual Bonus - Benefits including: Holiday of23 days basic + 8 bank holidays in a complete year, increasing to28 days basic with our length of service programme; Healthcare;Discounts: Huge range of shopping and activity discounts availablethrough Westfield Rewards; Pension Scheme; Stock Discounts -Learning and Development opportunities This role will allow you todrive meaningful change in a global organisation over digitalinnovation and operational excellence for Hfele Group. You willhave the freedom to shape the strategy and the tools, resource andsupport to implement your vision. Drive meaningful change in aglobal organisation.