Requirements: English
Company: Lime
Region: Milan , Lombardy
Join to apply for the Operations Associate, Milan role at LimeJoin to apply for the Operations Associate, Milan role at LimeGet AI-powered advice on this job and more exclusive features.Lime is the world''s largest shared electric vehicle company. Were on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Milan Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Milan, Italy.The individual hired into this position must live within one hour from Limes Milan warehouse.What You''ll DoHire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicleBuild a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for MilanDefine new processes and best practices to drive operational excellence within the warehousePartner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)Provide complaint management and customer incidents investigation supportPartner with the local Government Relations representative to manage key Legal, Regulatory and Safety issuesMaintain positive relationships between customers, regulators/city officials, employees, and Lime managementCollaborate with Engineering and Product teams to drive local initiatives for revenue growthAbout You1-3 years of professional work experience; ideally 1+ year of experience within an Operations positionExperience leading teams or groups preferredDemonstrated expertise with the Milan region and ability to anticipate operational needs and/or challenges within this areaGrit and an entrepreneurial spirit with the ability to work in an ambiguous environmentHigh-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindsetFluent verbal and written English & Italian language skillsFamiliarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from dataExcellent communication and stakeholder management skillsIf you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.Lime is an Equal Opportunity Employer, but thats just the start. We believe different perspectives help us grow and achieve more. Thats why were dedicated to hiring and developing the most talented and globally diverse team which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Lime by 2xGet notified about new Operations Associate jobs in Milan, Lombardy, Italy.Operations Coordinator - Flagship Milan MontenapoleoneIMPIEGATO-IMPIEGATA Logistic Operation SpecialistCity Operations Coordinator for Milano (Fixed-Term Contract)Analyst Supply Operations (They/She/He) - ItalyBus Operations Specialist (Arrivals and Departures)Amazon Shipping First Mile Manager, Amazon Shipping OperationsBus Operations Coordinator (Cluster Milano) - Fixed Term ContractWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr